Compliance is Important

As insurance brokers we comply with legislation and related rules. We are registered Financial Service Providers and are members of the Insurance Ombudsman Office's disputes resolution scheme.

Amongst a number of obligations we are required to provide you with Disclosure Statements and the credit ratings of our underwriters.

Office of the Insurance Ombudsman

  • The ISO Scheme provides consumers with the opportunity of resolving their disputes with a participating financial service provider.
  • It provides an independent and impartial opinion on disputes.
  • It is free to consumers.
  • The ISO's decisions are not binding on consumers. If a consumer is unhappy with a decision of the ISO, he/she can still take the matter to court or other dispute resolution service.
  • Participants are bound by the ISO's decisions.

Contact us

Office of the ISO, PO Box 10-845, Wellington 6143, NEW ZEALAND

Physical address: Level 11, Classic House, 15-17 Murphy Street, Wellington 6011, NEW ZEALAND

Freephone: 0800 888 202; +64 (04) 499 7612

Fax: +64 (04) 499 7614